London Hair &
Beauty Institute

London Institute - Central London

020 7096 1321

Leicester Institute - City Centre

01162 166 566

Birmingham Institute- City Centre

0121 270 6209


Terms and Conditions


Deposits & Cancellations




Deposits and course payments are non refundable and non transferable. Failure to attend a confirmed course will result in the loss of all payments made for that course. In the event of a genuine reason for cancellation (proof of which may be required) a request for transfer to a later course will be considered at the discretion of Hair & Beauty Training Ltd (Hereafter HBT). If the request is successful an administration fee of £100- £500 per course will be charged. Dates can not under any circumstances be transferred more than once; any other movements of a course will be considered cancellation and will result in forfeiture of all monies pad towards the course. Courses cannot be transferred/ exchanged for a course of different content under any circumstances.  


HBT  reserves the right to defer or cancel/ alter the venue of any course if there are insufficient bookings or conditions arising beyond our control, without liability. Every practical assistance will be given to reschedule clients to an alternative course date and/or to provide a full refund (if applicable



If HBT are forced to cancel or re-schedule a course reasonable travel expenses will be reimbursed. Any reimbursement will comprise of standard class travel fares for a direct journey on the days of the course only. Tickets must be procured as economically as possible. This will only be payable on proof of purchase.  HBT assumes no obligation to reimburse for expenses that do not comply with this policy. All payments will be at the discretion of London Hair Institute. No reimbursement will be made for accommodation students are encouraged to refundable tickets and hotels.


In the event of cancellations which our of control, such as adverse weather conditions, Industrial action, transport issues, terrorist attack or otherwise HBT  do not reimburse any expenses. All students will be offered the opportunity to do another course with 3 months of the course date.



Cancellations by the customer must be received in writing (fax, email or hardcopy letter) to an Account Manager or as early as practically possible, but no later than ten (10) working days prior to course commencement. If the course cancellation is within this period a refund (minus a deposit 25%) will be given. If cancellation is within 10 days of the course no refund will be given.


Payment Terms & Methods


Payment can be made via credit card, cheque, Bank Transfer or cash.


Clients who have paid only a deposit prior to the course must pay the remainder of the course fees within 5 working days of the course.


Cheques should be made payable to ‘Hair and Beauty Training Ltd' and should be mailed to London Beauty Institute 3rd/4th Floor, 337 City Road, London, EC1V 1LJ along with details of the course, your name , full postal address, email address and telephone number, Cheques must be cleared within 10 working days of start date of the course. HBT only accept company cheques.


The rates quoted within this website remain correct at time of publication and (that is the earliest course date published within) and 60 days thereafter. The HBT reserves the right to alter these prices outside this period.


Training Courses


HBT course notes and training cannot be relied upon for legal interpretation. Neither HBT  nor its employees, trainers or consultants can accept responsibility for the actions of clients, or those of other people reading the course notes, or responsibility for any loss incurred as a result of relying on the course content or the course notes.
HBT reserves the right to alter the allocated trainer without warning or liability.
Certification is granted are at trainer discretion.


If you feel that the course does not meet your personal expectations you must bring this immediately to the trainer/ centre manager’s attention for rectification.
The information about the packages and the premises in general at HBT as featured in the current brochure and corresponding websites is given in good faith and believed to be accurate at the time of publication. By booking your course, you accept that it may prove necessary to vary or modify a course or its contents if deemed appropriate by HBT for whatever reason. . If you feel that an area that you were expecting to be covered was not advertised, this must be raised at the time of the booking, or during the course. Complaints made after this time will not be compensated.


When purchasing a course, please be aware that you are buying a training course and not a diploma or qualification. Purchasing a course is not a guarantee of obtaining a diploma or further qualification, and you will only receive either of these if you pass the required course assessments


HBT is not responsible for course content made on any other website. Our own sites which are and should feature correct information.


Medical Conditions


If a student suffers from a medical condition that could be affected by participating in any way in a treatment or technique taught on a course, the onus is on that student to consult his or her GP, prior to booking their course, to confirm that participating in their chosen course poses no detrimental risk to their health. Should a student fail to undertake this obligation, and subsequently becomes ill or their medical condition becomes worse as a result of their participation in a treatment or technique taught at or by the HBT, then the HBT cannot be held responsible for any deterioration in that student’s health.


All Medical conditions, disabilities, learning difficulties that may cause limitations during training must be brought to the attention of HBT at the time of booking so that reasonable adjustments may be put in place if required. Failure to do so may result in the student being removed from the course without reimbursement of fees paid or expenses.


If a student has a medical condition, disability, or learning difficulty that may put other students ot trainers at risk that student may be asked to eave the course with immidiate effect. No reimbursement for the course or any related costs will be given in these circumstances.


Course Kits


All Free kits are given without guarantee and the contents are liable to change without notification. The kits have no cash alternative.
Free kits are supplied to give students the motivation to start practicing their new skills as soon as they have completed the course, they are not intended to be used for monetary gain.


Kits sold are subject to manufacturer and retailers limitations/ guarantees, due to these reasons we cannot offer a guarantee of exchange/ refund if there are any faults or discrepancies after a 6 month period.


Kits will usually be available at the conclusion of the course. However this is not always possible and HBT will deliver the kit to the clients address.




In the unlikely circumstance that you have a complaint about a course and/or it contents, you must bring it to the attention of your course trainer or centre manager who will be able to in most cases, rectify the situation immediately or forward it to a member of our resolutions team. You may be required to put your complaint in writing and send it to the resolutions team personally. All complaints must be received within five working days of the issue in question arising. 


Course Timings


Unless stated or organised otherwise all courses begin at 10.30am and finish at 4.30pm. A one hour lunch break will be granted each day where possible, as HBT operates in a live salon style, this may not always be possible.


Any loss of time due to lateness on the students’ part will not be reimbursed in any way and may lead to abandonment of the course.


As we run as a live salon we try wherever possible to accommodate all live models and complete salon treatments. As such courses may overrun by up to 1 hour. Students are not compelled to stay but refusal to complete treatments may affect final grades.


No Risk Guarantee


The Guarantee must be used within six months of the original course and may be subject to preliminary assessment.


The option to re-take courses must be requested in writing and you will be added to the next available course.


This guarantee is not transferable to any other course.


HBT reserves the right to decline requests to retake any course.




This agreement is written in English (UK). To the extent any translated version of this agreement conflicts with the English version, the English version shall prevail.
This agreement shall be governed by and construed in all respects in accordance with the law of England and the parties agree to submit to the exclusive jurisdiction of the English Courts in respect of the interpretation of, and any disputes relating to, this agreement or any of its provisions.


Anti Social Behaviour


HBT and its employees reserve the right to refuse student assessment if the student is deemed to be under the influence of drugs or alcohol and/or exhibiting anti-social behaviour.


Foul or offensive language or racist, sexist, homophobic comments may result in a student being removed permanently from the course. No refund will be made and HBT will not compensate any expenses.


Other Terms & Conditions


Where literature states that models are provided please be aware that the models provided by us are individuals who intend to allow your trainer demonstrate or allow you to practice a particular treatment on them. Although we strive to provide as many models as possible, we can in no way guarantee their attendance.    


HBT reserve the right to add more than 4 people to the course in exceptional circumstances.


HBT and The National Beauty Institute are part of the same company (Hair & and Beauty Training Ltd) and as such the terms apply to both sister companies.


Learners are advised to keep all certificates given in a safe place. Replacement certificates will be charged at £15.00 + £2.00 p&p.